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Support How to get Help from St Aubin and Team Large Scale If you have a problem we want to make it right. It does not matter if you purchased an item from us at a show, in the store or over the Internet we want to make sure you are happy with your purchase. I Purchased from St Aubin Online If you purchase an item online the fastest way to resolve your issue is to send an email to info@teamlargescale.com Please include your order number, name, the reason you are contacting us, your phone number, time zone and a good time to call, in case we need some more information. We will respond to you quickly. Our online store customer service is in the Pacific Time zone. You can also call (208) 773-7622 from 9am to 4pm Mon-Fri, but as we are basing our operations online an email is the best way to start. I Purchased from St Aubin at a Local Show If you made your purchase from us at one of the local shows we attend, please call our Woodstock, IL store at (815) 334-9100. Hours and detailed information are listed below. I Purchased from a St Aubin Store If you ordered from your local St Aubin Store you should call the store directly for help with your order. Please make sure to have your order number ready and any paperwork that was included with your order. St. Aubin Station 11100 Route 176 Woodstock, IL 60098 Phone: (815) 334-9100 Fax: (815) 334-0000 information@staubintrains.com Hours: Mon-Fri 8am to 5pm Saturday 9am to 4pm Closed Sunday Call for Holiday Hours