St. Aubin contracts with FedEx Home Delivery for all domestic shipments. St. Aubin uses shipping based on actual weight and passes its volume discount on to the customer. Because of the range of sizes and weights of large scale trains, shipping quotes are not readily available at the time of order. We can contact you with your shipping amount prior to shipment if requested we do so at the time of order.
We deliver Tuesday through Saturday. Saturday delivery is included at no extra charge. All shipments are insured and shipments valued at $499 or more are sent signature required. St. Aubin will do it's best to condense shipments into as few boxes as possible. If you provide us with your e-mail address we will send you a tracking number at the time of shipment.
If you receive a damaged shipment please contact the store at 815-334-9100 for specific instructions. We understand damaged shipments, although rare, can be frustrating and we normally send out replacements within 24 hours. St. Aubin pledges to place no burden on the customer to file a claim to receive replacement new merchandise.
International packages are sent via FedEx International Economy unless otherwise specified by the customer. St. Aubin receives international discounts of 40-70 % which are directly passed on to the customer. Customer is responsible for all local brokerage fees, import duties, tariffs, and taxes.
